Refund Policy

We want you to be fully satisfied with your purchase. Please read this policy carefully to understand when refunds apply and how the process works.

1. Eligibility for Refunds
Refunds are applicable only in the following cases:

• The product received is damaged, defective, or different from what was ordered
• The order was cancelled before dispatch
• The product was lost in transit and confirmed undelivered by the courier

2. Non-Refundable Items
For hygiene and safety reasons, opened or used items (such as sprays and repellents) are not eligible for refund unless they arrived damaged or defective. Products must be unused, in original packaging, with all tags/seals intact to qualify for a refund.

3. Refund Process for Prepaid Orders
If you paid online (UPI, card, net banking) and your order qualifies for a refund, the amount will be credited back to your original payment method within [X] business days of approval.

4. Refund Process for Cash on Delivery (COD) Orders
Since no payment is made in advance for COD orders, there is no refund applicable if the order is undelivered or cancelled before payment. If a COD order is confirmed damaged/defective after delivery, we will arrange a replacement; if a replacement isn't possible, we will process a refund via bank transfer or UPI to the details you provide.

5. How to Request a Refund
Contact our support team through the Contact Us page within 7 days of delivery, along with your order number and photos/video of the issue. Our team will review and confirm eligibility within [X] business days.

6. Return Shipping
[State here whether the customer or you bear the cost of return shipping — this directly affects your margins.]

7. Refund Rejections
We reserve the right to reject a refund request if the product does not meet the eligibility criteria above, shows signs of use/tampering, or is reported after the 7-day window.

8. Contact Us
For refund-related queries, reach out via our Contact Us page with your order number.